1. About This Policy

This Privacy Policy applies to Frank Mouttet Limited (“FML”, “we”, “us”, “our”), a company registered in Trinidad and Tobago. It governs the collection, use, disclosure, and protection of personal information in accordance with the Data Protection Act, Chapter 22:04 of the Laws of Trinidad and Tobago.

This policy applies to personal information collected through our website at frankmouttetltd.com, through direct contact with our team, and in the course of providing our services. By using our website or engaging with our services, you agree to the terms of this policy.

2. Who We Are

Data Controller: Frank Mouttet Limited

Address: #16B La Rosalia Avenue, Central Park Balmain, Couva, Trinidad and Tobago

Email: sales@frankmouttetltd.com

Telephone: +1 (868) 665-1503

If you have any questions about how we handle your personal information, contact us using the details above.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide Directly

• Your name and contact details (email address, telephone number)
• Your company name and job title
• Your country of residence or business
• The content of messages or enquiries you submit through our contact form
• Résumés and employment applications submitted to resumes@frankmouttetltd.com

3.2 Information Collected Automatically

• Your IP address and browser type
• Pages visited on our website and time spent on those pages
• Referring website or search terms used to find our website
• Device type and operating system

This information is collected through cookies and similar tracking technologies. See Section 9 for more information about our use of cookies.

3.3 Information from Business Relationships

• Contact information for client representatives and project stakeholders
• Information necessary to provide our services, including site details and project specifications
• Payment and invoicing information

4. How We Use Your Information

We use your personal information for the following purposes, consistent with the Data Protection Act Chapter 22:04:

• To respond to your enquiries — when you contact us through our website or by email, we use your information to respond to your request
• To provide our services — to design, install, commission, and maintain fire protection and related systems as agreed with you
• To manage our business relationship — including invoicing, project management, and service delivery
• To process employment applications — to review and assess candidates who apply for positions with FML
• To improve our website — using anonymised usage data to understand how visitors interact with our website
• To comply with legal obligations — where we are required by law to process or retain certain information
• To protect our legitimate business interests — including the safety and security of our facilities, systems, and staff

We will not use your personal information for purposes other than those described above without your consent, unless required to do so by law.

5. Legal Basis for Processing

Under the Data Protection Act Chapter 22:04, we process your personal information on the following legal grounds:

• Consent — where you have provided explicit consent, such as submitting an enquiry form
• Contractual necessity — where processing is necessary to perform a contract with you or to take steps prior to entering into a contract
• Legal obligation — where we are required by law to process your information
• Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — third-party vendors who assist us in operating our website and delivering our services (such as email hosting, website hosting, and cloud storage providers), who are bound by confidentiality obligations
• Professional advisers — accountants, lawyers, and insurers where necessary for the conduct of our business
• Legal authorities — where required by law, regulation, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction

Any third parties with whom we share your information are required to handle it in a manner consistent with this policy and applicable law.

7. Retention of Personal Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

• Enquiry and contact form data — retained for up to 2 years from the date of last contact
• Client and project records — retained for a minimum of 7 years following completion of the relevant project or service, in accordance with commercial and tax record-keeping requirements
• Employment applications (unsuccessful) — retained for up to 6 months from the date of application, after which they are securely deleted unless you consent to longer retention
• Website analytics data — anonymised data retained for up to 2 years

After the applicable retention period, personal information is securely deleted or anonymised.

8. Your Rights Under the Data Protection Act

Under the Data Protection Act Chapter 22:04, you have the following rights in relation to your personal information:

• Right of access — you may request a copy of the personal information we hold about you
• Right of correction — you may request that we correct any personal information that is inaccurate or incomplete
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time
• Right to object — you may object to certain types of processing, including direct marketing
• Right to complain — you have the right to lodge a complaint with the Information Commissioner of Trinidad and Tobago if you believe your rights have been infringed

To exercise any of these rights, contact us at sales@frankmouttetltd.com. We will respond to your request within 30 days.

9. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we use

• Strictly necessary cookies — essential for the website to function. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website. Data is anonymised and aggregated.
• Functional cookies — remember your preferences to improve your experience on return visits.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.

10. Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

These measures include secure server hosting, encrypted data transmission (HTTPS), access controls limiting who can view personal information, and regular review of our security practices.

While we take all reasonable steps to protect your information, no method of transmission or storage is completely secure. If you become aware of any security concern relating to our website or your information, please contact us immediately at sales@frankmouttetltd.com.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website following any changes to this policy constitutes your acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

• Frank Mouttet Limited
• #16B La Rosalia Avenue
• Central Park Balmain, Couva
• Trinidad and Tobago
• sales@frankmouttetltd.com
• +1 (868) 665-1503